Evolving Pharmacy Strategies with Marco Casagrande
In this episode of the Pharmacy Edge podcast, host Matt Hodgson speaks with Marco Casagrande, a leader in the independent pharmacy industry with over two decades of experience. Marco revisits strategies for cultivating a sales mindset and building customer relationships, discussing how these have evolved in today's dynamic pharmacy landscape. Key topics include navigating economic pressures, the impact of regulatory changes in Alberta, trends in pharmacy ownership and partnerships, the importance of technological adoption, and strategies for improving patient relationships. Marco also emphasizes the importance of involvement in provincial associations and leveraging professional partnerships.
00:00 Introduction and Welcome Back
01:55 Changes in the Pharmacy Landscape
02:49 Economic Pressures and Ownership Trends
05:11 Partnership Models and Staffing Challenges
10:47 Leveraging Technology and Relationships
15:32 Sales Mindset and Differentiation
29:22 Coaching and Talent Management
32:08 Emerging Trends and Conclusion
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Connect with our Host:
LinkedIn: Matt Hodgson | LinkedIn
Connect with Marco Casagrande:
LinkedIn: Marco Casagrande | LinkedIn
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